Shipping Policy

How fast is the free shipping?

Free Standard Shipping typically delivers within 2-5 business days after your order leaves our warehouse. Historically, about 87% of orders ship within 2 days and 96% within 3 days of order placement. Your estimated delivery time will be shown at checkout. Actual timing may vary depending on product availability, your location, carrier schedules, and holidays or weekends.

Is shipping really free on all orders?

Yes! We offer free standard shipping on every order shipped within the contiguous 48 United States, with no minimum purchase required. Expedited shipping is available at an additional cost.

How are auto parts packaged to prevent damage?

We package every order carefully to help ensure your parts arrive in excellent condition. Most items—especially fragile components—are protected with a combination of bubble wrap and air column bags to cushion against impact and keep them secure during transit. We also use sturdy 5-layer corrugated cardboard cartons for added protection against crushing and tearing. Barring extreme mishandling during shipping, our packaging is designed to keep parts safe throughout long-distance delivery.

My tracking hasn’t updated in days. What’s wrong?

Occasionally, carrier scans are missed, especially during initial transit or handoffs. Please allow 24-48 hours for the first update. If no movement is shown after 3 business days from the ship date and beyond the ETA, please contact us.

What if I’m not home when my package arrives?

Most of our standard shipments do not require a signature. In these cases, the carrier will typically leave the package at your delivery address. For shipments that do require a signature, if no one is available to receive the package, the carrier will make a second delivery attempt on the next business day. We recommend tracking your shipment online for the most up-to-date delivery status and to contact the carrier directly if you need to arrange a different delivery option.

Can I change my shipping address after placing an order?

Yes, you can change your shipping address as long as your order has not yet been shipped. To request an address change, please contact us immediately with your order number and the corrected address. Once the order has been dispatched, we are unable to make any changes. We recommend double-checking your address at checkout to avoid delays.

How do you handle lost or missing packages?

If your package is lost or missing, please contact us as soon as possible. If tracking shows no delivery after the ETA, we will investigate with the carrier and, if necessary, issue a replacement or refund.

Can you ship to my freight forwarder or business address?

Yes, we can ship to commercial addresses. Please ensure that the business name and any specific receiving instructions are included in the shipping address line.

Shipping Method	Cost	Estimated Delivery Time*	Best For
Standard Shipping	Free	2-5 business days	Most customers. Reliable, cost-effective delivery.
Expedited Shipping	Calculated at Checkout	1-2 business days	When you need parts faster.

Issue	What To Do
Package shows “Delivered” but not received	Check if the order address matches the actual delivery address. Inspect the property perimeter, ask neighbors. If missing after 24 hours, contact the carrier directly. If unresolved, contact us within 7 days.
Damaged box or part	For any damage, take clear photos of both the box and part and contact us within 48 hours at service@a-premium.com for a replacement or refund.
Lost shipment (No tracking updates for 3+ days and beyond the ETA)	Contact us. We will investigate with the carrier and file a claim if needed. Reports must be made within 7 days of the expected delivery date. Once the shipment is confirmed as lost, we will arrange for a replacement or a full refund.
Incorrect or missing item	Compare items with your order details. If any discrepancy is found, contact us within 2 business days of delivery to report the issue.
Package Returned Due to Incorrect Address	If an order is returned due to an incorrect or invalid shipping address provided by the customer, the customer shall bear all resulting shipping costs. Upon such return, the following options are available: 1) Reshipment: You may need to cover the shipping fee for the new package. 2) Partial Refund: We will issue a refund minus the original shipping cost once the package is received at our warehouse.

Global Reach, Local Delivery

Shipping Options & Costs

Order Processing & Delivery Times

Processing Time:

Shipping Timelines:

Tracking & Order Status

Shipping Destinations & Restrictions

Common Issues & Solutions

Need Help With Your Shipment?

Frequently Asked Questions