Question 1

What if my vehicle model is not on the product listing page?

Accepted Answer

For the vehicle model that is not on the product listing page, please kindly message us for more information.

Question 2

What is a VIN and where can I find it?

Accepted Answer

The VIN, Vehicle Identification Number, is a unique serial number located on your vehicle. This 17-digit number encodes information like the country of origin, the year it was built, the engine size and other types of information. All vehicles on the road today will have the VIN located on the driver's side dash, visible through the lower windshield outside the vehicle. If this tag is blocked or not visible, you can also find this number on your vehicle's registration.

Question 3

What is a RPO code and where can I find it?

Accepted Answer

Used specifically on GM vehicles, RPO stands for Regular Production Option. Factory uses RPOs to determine which option (like fog lights, heated mirrors, etc.) your vehicle would be equipped with. Since different options can affect how different parts function, we may require this code to verify if a certain part fits your vehicle. You can find these codes on a sheet either in your glove box, in the center console, on the trunk lid, or under the spare tire cover.

Question 4

What is an Engine ID and where can I find it?

Accepted Answer

Most engines have a metal tab on the outside perimeter of the engine block containing Engine ID. Some vehicles may have the ID printed on the emissions label under the hood.

Question 5

What is the production date of my vehicle and where can I find it?

Accepted Answer

You can usually find the production date on a sticker in the door jamb of the driver's door. If the vehicle has been repainted or the tag has fallen off, your local dealership should be able to provide this info with the help of your VIN.

Question 6

Are your auto parts new?

Accepted Answer

Yes! All of our parts are brand new. They will function and fit just like your original parts did, and maybe even better!

Question 7

Will this part fit my vehicle?

Accepted Answer

All of our parts are guaranteed to fit the specific vehicle listed. You can verify compatibility by entering the year, make, model in the left of search bar and checking the note(s) on the down side of product page.

Question 8

Is A-Premium a secure Web site?

Accepted Answer

Yes! A-Premium utilizes industry-standard technology to ensure secure online transaction and enhance online payment security.

Question 9

What's the A-Premium privacy policy?

Accepted Answer

We will only maintain information that helps us identify and address customers' needs and interests.
Each effort will be made to ensure that your information is only used for making products and services valuable.
We will not sell, distribute or make any of your information available to any third party not affiliated with us.
For more details, read our Privacy Policy.

Question 10

How do I delete my stored card info?

Accepted Answer

Please note that A-Premium does not store any card information. It is possible that your browser stores your card information. You can delete this information in the settings of your web browser.

Question 11

Why do I need to create an account?

Accepted Answer

Creating a free A-Premium account allows you to retrieve or change your password, facilitates the purchasing process, and lets you check your order history. You can also sign up for our free email newsletter!

Question 12

How do I reset password?

Accepted Answer

Password can be edited via clicking Change Passward under My Account. If you have forgotten your password and cannot log in, you can click Forgot Password from the login page to reset your passward.

Question 13

How to place an order?

Accepted Answer

It is easy to place an order on A-Premium.com.
Please click https://a-premium.com/guidevideo for reference.

Question 14

How to check my order status?

Accepted Answer

It can be checked on My Orders.

Question 15

Is there a maximum order size?

Accepted Answer

No. The only exception will be on occasional special offers that have a limit per order.

Question 16

Will I be notified once my order is shipped out?

Accepted Answer

Yes! Once your package is shipped out, a tracking number will be sent via email.

Question 17

How to change my billing address?

Accepted Answer

You can edit the billing address on the checkout page or in Address Book under My Account before completing the payment. The billing address can't be edited once payment info is submitted.
Note: The billing address won't affect the shipment of your order. If you have already paid but want to change it, you can contact our customer service team for help.

Question 18

How to modify my shipping address?

Accepted Answer

You can edit the shipping address on the checkout page or in Address Book under My Account before completing the payment. The shipping address can't be edited once payment info is submitted.
If you have already paid but want to change it, you can contact our customer service team for help.

Question 19

How do I cancel my order?

Accepted Answer

You can cancel your order on My Orders page before we ship it out.

Note: We're not able to cancel an order that has been shipped. We recommend you do a return with our return label.

Question 20

What are my payment options?

Accepted Answer

A-Premium offers a wide range of payment options to make your shopping experience more convenient. Accepted payment methods include:

All Major Credit & Debit Cards: Visa, MasterCard, American Express, Discover&Diners, and China UnionPay(CUP).
PayPal

Please click here to see our full payment policy.

Question 21

When will I be billed?

Accepted Answer

Your credit card will be charged once the fulfillment of your order is complete.

Please note that online statements for credit cards may display a preauthorization of funds immediately after purchase. Preauthorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to two business days.

Question 22

Do you charge sales tax? How much is sales tax?

Accepted Answer

At present, we collect sales tax for almost all states to comply with California sales tax ruling. The amount of sales tax depends on the rates in your respective state and district.

Question 23

Do you ship outside the United States?

Accepted Answer

A-Premium only ships within the continental United States. Currently, we don't ship to Guam, Puerto Rico, Northern Mariana Islands, Virgin Islands, Marshall Islands, Alaska, or Hawaii.

Question 24

Can I have my order shipped to an address different from the one I registered at A-Premium?

Accepted Answer

Yes. During the checkout process, you should have the option to enter a different shipping address. If you encounter any difficulties, you can reach out to our customer service team for assistance in updating your shipping address.

Question 25

My tracking info says my package was delivered, but I have not received it.

Accepted Answer

Before we move forward, please make sure you've checked your mailbox and have asked your neighbors if they received your package by mistake. For more details, you may contact the shipping company or turn to our customer service team.

Question 26

What is your shipping policy?

Accepted Answer

Please click here to see our full shipping policy.

Question 27

Why didn’t I get an email about my order being shipped?

Accepted Answer

Kindly have a check that your email address is spelled and formatted correctly. Then you may refer to your Spam/Junk folder to check if there is any email from A-Premium. Also, you may visit My Orders under My Account to get more updates on your order.

Question 28

What is your warranty policy?

Accepted Answer

A-Premium provides up to 3 years of warranty, depending on the category. Please visit the Warranty Policy for details.

Question 29

What is your return policy?

Accepted Answer

We provide our customers with a 90-day free return policy. Please visit the Return Policy to see details.

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